Insider is a multi-channel digital experience platform for marketers.
Accessible from a unified data engine, Insider enables marketers to leverage personalization, predictive segmentation and real-time technologies to boost loyalty and digital growth.
Founded in 2012, Insider is a technology company with offices in London, Moscow, Singapore, Dubai, Warsaw, Istanbul, Kuala Lumpur and Jakarta. Insider ranked 1st in Startups 100 contest and listed as one of Europe’s 100 Hottest Startups in 2016 by WIRED Magazine, featuring European startups that are having an impact.
Helping world’s leading brands grow (at the speed of customer expectations), Insider is trusted by over 200 businesses across various industries including Toyota, AVIS, Media Markt, Lenovo, GNC, MasterCard, BBVA, Delivery Hero, Fiat, Carrefour, Ticketmaster, Air Arabia, Tune Hotels, Dominos, McDonalds, Avon, Newsweek and CNN.
We are looking for an Account Manager for our Kuala Lumpur office who wants to make the dream a reality.
Skills & Requirements:
- University degree in business, marketing or engineering;
- Digital marketing related experience in a customer oriented position;
- Proven ability to collaborate and build strong relationships with customers especially at the executive level;
- Excellent oral and written communication skills; effective in person and by phone;
- Accountable for results and deliverables; self-starter who works independently and proactively ;
- A keen desire to help customers be successful;
- Superior project and time management skills; excellent attention to detail;
- Ability to be flexible and adapt quickly in a fast-paced, start-up environment;
- Preferably Solid understanding of basic web concepts and digital marketing.
- Handling overall responsibility for managing the customer relationship;
- Monitoring and facilitating the customer’s adoption of our technology;
- Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our technology;
- Proactively monitor customer activity and provide insights and solutions to the client and our internal team’s to improve outcomes;
- Strategic campaign planning to help the customers meet their objectives;
- Prioritizing and driving resolution on escalated customer issues;
- Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities.