View Our Website View All Jobs

Customer Support Specialist - APAC


Insider is a digital experience delivery platform for marketers.

Accessible from a unified data engine, Insider enables marketers to leverage personalization, predictive segmentation and real-time technologies to boost loyalty and digital growth.

Insider is a technology company with offices in London, Moscow, Singapore, Dubai, Warsaw, Istanbul, Kuala Lumpur and Jakarta. Insider was listed as one of Europe’s 100 Hottest Startups in 2016 by WIRED Magazine, featuring European startups that are having an impact
 
Helping world’s leading brands grow beyond the speed of customer expectations, Insider is trusted by over 200 businesses across various industries including Toyota, AVIS, Media Markt, Lenovo, GNC, MasterCard, BBVA, Delivery Hero, Fiat, Carrefour, Ticketmaster, Air Arabia, Tune Hotels, Dominos, McDonalds, Avon and CNN.
 

 

We are looking for a Customer Support Specialist who will work with our APAC Team in our Istanbul office.

Skills & Requirements:

  • University degree in related fields;
  • Demonstrated ability to understand the needs and problems of the customers andsolve them working directly with product and development team;
  • Digital marketing related experience in a customer oriented position;
  • A keen desire to help customers be  successful; Strong problem identification and objection resolution skills;
  • Success in qualifying opportunities  involving multiple key decision makers; Excellent oral and written communication skills in English;
  • Superior project and time management skills; excellent attention to detail;
  • Preferably, solid understanding of basic web concepts and technologies (HTML,
  • CSS, JavaScript etc.).

 

Job Description:

  • Handling overall responsibility for managing the customer relationship, especially by phone;
  • Monitoring and facilitating and consulting the customer for adoption of ourtechnology;
  • Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our technology;
  • Proactively monitor customer activity and provide insights and solutions to the client and our internal teams to improve outcomes;
  • Strategic campaign planning to help the customers meet their objectives;
  • Prioritizing and driving resolution on escalated customer issues;
  • Acting as a liaison between product management and the customer with a focus on
  • communicating the work day roadmap and how the roadmap will influence  customer activities.
     
Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file