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Digital Marketing Account Strategist - Abroad Markets

Insider is a digital experience delivery platform for marketers.

Accessible from a unified data engine, Insider enables marketers to leverage personalization, predictive segmentation and real-time technologies to boost loyalty and digital growth.

Insider is a technology company with offices in London, Moscow, Singapore, Dubai, Warsaw, Istanbul, Kuala Lumpur and Jakarta. Insider was listed as one of Europe’s 100 Hottest Startups in 2016 by WIRED Magazine, featuring European startups that are having an impact
 
Helping world’s leading brands grow beyond the speed of customer expectations, Insider is trusted by over 200 businesses across various industries including Toyota, AVIS, Media Markt, Lenovo, GNC, MasterCard, BBVA, Delivery Hero, Fiat, Carrefour, Ticketmaster, Air Arabia, Tune Hotels, Dominos, McDonalds, Avon and CNN.

We are seeking a Rock Star Strategic Account Executive to accelerate growth and further forge Insider's dominance in abroad markets. Ideal candidates will thrive in a high-energy environment, continually think forward, and possess a finely honed, diverse skill set - all inspired by a relentless ambition for success. 

Job Description:

  • Handling overall responsibility for managing the customer relationship
  • Providing feedback to team on market trends, unmet needs, and opportunities to deliver greater value to customers by extending company offerings
  • Maintaining a high level of relevant domain knowledge in order to effectively lead presentations to decision makers
  • Working with technical staff, pre-sales and product specialists where required to address customer requirements
  • Developing and maintaining key account plans that identify opportunities to deliver value
  • Monitoring and facilitating the customer’s adoption of our technology
  • Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our technology
  • Proactively monitor customer activity and provide insights and solutions to the client and our internal team’s to improve outcomes
  • Strategic campaign planning to help the customers meet their objectives
  • Prioritizing and driving resolution on escalated customer issues

Skills and Requirements

  • 3+ years’ experience in senior management preferably in a SAAS, Digital Marketing or E-commerce company; 
  • Digital marketing related experience in a customer oriented position
  • Proven ability to collaborate and build strong relationships with customers especially at the executive level

  • Accountable for results and deliverables; self-starter who works independently and proactively 

  • A keen desire to help customers be successful

  • Superior project and time management skills; excellent attention to detail

  • Ability to be flexible and adapt quickly in a fast-paced, start-up environment

  • Excellent Communication skills in English - Verbal and Written

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